At CCTS Global, we help organizations accelerate digital transformation by revealing how work truly happens.
Our Process Discovery & Assessment Services use process intelligence and automation readiness tools to uncover inefficiencies, boost visibility, and highlight top automation opportunities—so you can focus efforts where they deliver the greatest impact.
We map, model, and analyze core business processes using both system-generated data and manual discovery. By identifying roles, systems, touchpoints, and friction points, we deliver a digital blueprint of your operational reality.
Using event logs from existing systems, we apply process mining and task analysis to detect bottlenecks, rework, SLA breaches, and compliance issues. This helps in identifying automation-ready, repetitive, and rule-based activities that hinder performance.
We align insights with business objectives by engaging stakeholders to capture pain points, map transformation goals, and assess risk-prone manual tasks. This enables us to generate a use case backlog categorized by impact, feasibility, ROI, and compliance relevance.
We classify processes by automation readiness—whether transactional (RPA), data-driven (AI/ML), fragmented (optimization-needed), or variable (AI + human-in-loop). Using our strategic prioritization matrix, we build a roadmap that targets high-value, scalable automation opportunities and future-ready transformation initiatives.
This ensures that high-value opportunities are addressed first—maximizing efficiency, reducing costs, and aligning with long-term transformation goals.
Visualize, document, and simulate existing workflows to create a scalable process repository.
Identify delays and inefficiencies based on real system activity and user behavior.
Determine automation potential across transactional, data-driven, or exception-based processes.
Define strategic transformation goals and compliance-critical processes.
Evaluate processes using structured criteria—impact, complexity, risk, and ROI.
Deliver a clear plan to modernize, automate, and scale process improvements.
Contact us to schedule your Process Discovery Assessment.
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